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Our Privacy Policy

Introduction

Omefreight (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of all users (“you,” “your”) who use our logistics platform - Omehub. This Privacy Policy explains how we collect, use, disclose, and safeguard your information globally.

Who We Are

Omefreight is a logistics company registered in Nigeria and operating globally. We connect shippers, carriers, insurers, finance providers, and other stakeholders to simplify the movement of goods.

For data protection purposes:

  • In Nigeria, we are regulated by the Nigeria Data Protection Commission (NDPC) under the NDPA 2023.
  • In the EU/UK, we act as a Data Controller under the GDPR and UK GDPR
  • In South Africa, we comply with the Protection of Personal Information Act (POPIA).
  • In Kenya, we comply with the Data Protection Act 2019.
  • In California, we comply with the California Consumer Privacy Act (CCPA/CPRA).

What Data Do We Collect

We may collect the following categories of data:

  • Identity Data: Name, contact details, ID/passport details.
  • Shipment Data: Cargo descriptions, pick-up and delivery addresses.
  • Financial Data: Payment details, insurance choices, financing preferences.
  • Technical Data: Device identifiers, IP address, browser type, cookies.
  • Usage Data: How you interact with our platform, services selected.

How We Use Your Data

We process your data only when we have a legal basis under applicable laws, including:

  • To provide our services (fulfilling logistics bookings, processing payments, enabling insurance or financing options).
  • To comply with legal obligations (KYC, anti-fraud, regulatory reporting).
  • With your consent (for marketing, sharing data with selected insurers/finance partners).
  • For legitimate interests (platform security, improving services, preventing fraud).

How We Share Your Data

We may share your data with:

  • Logistics partners (carriers, shippers) to fulfill your bookings.
  • Insurance and finance partners only when you explicitly select them.
  • Technology vendors (cloud hosting, payment processors) who process data on our behalf.
  • Regulators and law enforcement where required by law.

We never sell your personal data.

Cross-Border Data Transfers

Because Omefreight operates globally, your data may be transferred outside your country. We use safeguards such as:

  • Standard Contractual Clauses (SCCs) for EU/UK users.
  • Adequacy decisions where applicable.
  • User consent where required.

Data Retention

We keep your personal data only as long as necessary:

  • For logistics services: until delivery + legal record-keeping period.
  • For regulatory obligations: as required by NDPA, GDPR, or other applicable laws.
  • For marketing:until you withdraw consent.

Your Rights

Depending on your location, you may have the following rights:

Nigeria (NDPA)

  • Right to access, rectification, erasure, restriction, portability, and objection.
  • Right to lodge a complaint with the NDPC.

EU/UK (GDPR)

  • All of the above, plus right to withdraw consent at any time.
  • Right to complain to your local Data Protection Authority.

South Africa (POPIA)

  • Right to access, correction, deletion, objection, and to institute civil claims.

Kenya (DPA 2019)

  • Right to be informed, access, rectification, erasure, objection, data portability.

California (CCPA/CPRA)

  • Right to know what data we collect and how we use it.
  • Right to request deletion of your data.
  • Right to opt-out of sale/sharing of personal data.
  • Right to non-discrimination if you exercise your rights.

To exercise your rights, contact us at support@ome-hub.com.

Data Security

We use industry-standard security measures, including encryption, access controls, and monitoring, to protect your data.

Children's Data Security

Our services are not directed at children under 18. We do not knowingly collect data from minors.

User Rights

You have the right to:

  • Access your data
  • Request corrections
  • Request deletion
  • Withdraw consent for certain processing

Cookies

We use cookies for platform functionality and analytics. You may opt out via browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our platform with a revised “Effective Date.”

Contact

If you have questions or concerns:

  • Nigeria/Global HQ – support@ome-hub.com
  • You may also contact your local Data Protection Authority.